Phone, Email, Live Chat, and Social Media Support
Agents answer questions, update customer records, complete approved service tasks, and route issues that need another department. Channel coverage is defined during scoping.
Our Services
BPO services built aroundyour business operations
Explore managed customer support, telemarketing and sales, back-office, virtual assistance, and digital marketing services. Add capacity where your business needs it.
Service catalog
Five managed service lines. Clear ownership for each.
Jump to a service, review what sits under it, then open the full page for process, problems we solve, and how we deliver.
Customer support
Customer Service
A trained team handles customer enquiries inside your help desk, CRM, communication tools, and approved service process.
View Customer Service page01 02 Complaint Handling and Escalation
Agents document complaints, gather the relevant information, follow approved resolution steps, and escalate cases according to issue type, urgency, or required authority.
03 Customer Retention Support
Teams can manage approved retention conversations, cancellation requests, account follow-up, and customer feedback. Offers, limits, and escalation rules remain defined by your business.
Operations
Telemarketing and Sales
A trained team handles defined inbound and outbound calls within your dialer, CRM, calendar, scripts, and reporting process.
View Telemarketing and Sales page01 Inbound and Outbound Calling Support
Handle live answering, callbacks, enquiry follow-up, customer outreach, and structured call campaigns. Agents use approved scripts, call dispositions, and escalation paths.
02 Telemarketing and Lead Generation
Contact selected prospects, introduce the approved offer, ask qualifying questions, capture interest, and update campaign records. Your business defines the audience, message, and campaign requirements.
03 Lead Qualification and Appointment Setting
Confirm whether an enquiry meets your criteria, collect the required details, and schedule suitable appointments with the correct person or calendar.
04 Surveys, Payment Reminders, and Sales Support
Run structured feedback calls, approved payment reminder campaigns, customer reactivation, event follow-up, and other calling tasks with defined scripts and outcomes.
Back office
Back-Office Support
A dedicated team completes defined administrative and processing tasks inside your approved systems and operating procedures.
View Back Office page01 Data Entry and Data Processing
Capture, update, organise, validate, and transfer information across spreadsheets, CRMs, databases, forms, and other operational systems.
02 Bookkeeping and Invoicing Support
Assist with invoice preparation, transaction entry, payment-status updates, document organisation, and recurring bookkeeping tasks under your approval process.
03 HR and Recruitment Administration
Coordinate interviews, organise candidate records, prepare onboarding documents, update employee information, and manage recurring administrative tasks.
04 Order Processing, Reporting, and Quality Assurance
Process orders, update statuses, prepare operational reports, check completed work, and escalate missing information or exceptions.
05 Content Review and Moderation Support
Review submitted content against your written guidelines, classify common cases, record decisions, and escalate unclear or higher-risk items.
Customer support
Virtual Assistance
A dedicated or shared assistant completes agreed administrative and coordination tasks inside your approved tools and working process.
View Virtual Assistance page01 Administrative and Executive Assistance
Prepare documents, maintain records, organise information, coordinate stakeholders, track actions, and support recurring executive or team administration.
02 Calendar and Inbox Management
Sort messages, flag priorities, draft routine responses, schedule meetings, resolve calendar conflicts, prepare agendas, and send approved follow-ups.
03 Online Research
Research prospects, vendors, products, events, or business topics using agreed criteria. Findings are delivered with sources, comparisons, and relevant notes.
04 Travel Planning and Project Coordination
Research travel options, prepare itineraries, coordinate bookings for approval, arrange meetings, request project updates, and maintain action trackers.
Growth
Digital Marketing
A trained team completes defined campaign, content, creative, and website tasks inside your approved marketing systems and workflow.
View Digital Marketing page01 Social Media Management
Prepare content calendars, format approved posts, schedule publishing, organise creative assets, monitor routine responses, and escalate comments that need a brand decision.
02 SEO and Content Marketing Support
Assist with keyword research, content briefs, article preparation, metadata, internal links, on-page updates, and publishing. Search performance depends on the wider website, competition, authority, and technical condition.
03 Email Marketing Support
Build campaigns in your email platform, format copy, prepare audience segments, check links, schedule approved sends, and assist with documented automation workflows.
04 Paid Advertising Support
Assist with campaign builds, audience and keyword inputs, creative changes, tracking checks, budget monitoring, and report preparation under your approved advertising plan.
05 Graphic Design Support
Produce social graphics, display assets, email visuals, banners, presentation materials, and simple campaign designs using your brand guidelines and required dimensions.
06 Website and Landing Page Management
Update page copy, images, forms, links, offers, metadata, and campaign landing pages within your approved content and website process.
Ready to discuss the work your team needs to hand over?
Book a consultation to explain the process, current workload, and systems involved.