Leads Wait Too Long for a Response
Enquiries arrive, but follow-up competes with meetings, active deals, and other sales work.
Managed Business Process Outsourcing
An Outsourced BPO Team That Works Within Your Operation
Operix Global builds and manages skilled offshore teams for customer support, sales support, and back-office work. Your team follows your systems, schedule, and processes, so you can add capacity without losing sight of the work.
Built for businesses that need more capacity
Problems We Solve
More Work Should Not Mean Less Control
When enquiries, customer requests, or routine tasks outgrow the team handling them, simply adding headcount is not always the answer. A defined outsourced process gives the work an owner, a standard, and a way to measure it.
The pressure
The Operix response
The Operix response
Lead Response and Appointment Setting
A team works from your qualification rules, follows up with prospects, books suitable appointments, and records outcomes in your CRM.
Hiring Creates More Work for Managers
Each role brings recruitment, training, supervision, and the need to maintain coverage when someone is unavailable.
A Managed Offshore Team
Operix builds and manages the team around agreed roles and workflows. Your business sets the priorities and stays involved in performance reviews.
Workload Changes Before Staffing Can
Campaigns, busy periods, and new accounts can change the volume or type of work your team must handle.
Capacity Matched to the Process
Define the tasks, coverage, and handoffs first. Then plan team capacity around the work rather than adding roles without a clear operating model.
Outsourced Work Is Hard to Track
If outcomes are unclear, managers spend their time chasing updates instead of improving the process.
Clear Ownership and Reporting
Agree on what the team handles, what gets escalated, and which measures matter. Review the work against those expectations.
BPO Services
Outsourcing Services for the Work Behind Growth
Choose a single function or build a team across connected tasks. Operix works within the tools and processes your business already uses.
Support
Customer Support Outsourcing
Handle customer enquiries through voice, email, chat, or tickets using your knowledge base, service standards, and escalation rules.
Growth
Appointment Setting and Lead Qualification
Follow up with enquiries, confirm fit against your criteria, schedule meetings, and keep your CRM records current.
Growth
Outbound Calling and Telemarketing
Support prospect outreach, follow-up, reactivation, and survey campaigns with approved scripts and clear calling objectives.
Growth
Lead Generation and Prospect Research
Research target accounts, find relevant contacts, enrich records, and prepare prospect information for your sales team.
Back Office
Back-Office and Administrative Support
Keep recurring tasks moving, including data entry, CRM maintenance, document processing, inbox support, and order administration.
Teams
Dedicated Offshore Teams
Bring related roles together in a managed team aligned with your schedule, systems, handoffs, and performance measures.
Cost Calculator
Compare the Full Cost of Adding Capacity
Salary is only one part of an internal role. Use this calculator to explore how staffing, training, tools, and management affect the comparison with an outsourced team.
Team size
1 person
Weekly hours / person
10 Hours
Estimated monthly savings
$844
That's 70% lower than building the same team in-house.
In-House
$1,212/mo
Operix
$368/mo
ParticularsIn-HouseOperix
- Avg. monthly cost / FTE$4,500+from $1,200
- Hiring timeline6–10 weeks2–4 weeks
- CoverageBusiness hours24/7 available
- Turnover riskHighManaged & backfilled
- Training & QAYour jobIncluded
- ScalabilitySlow, manualMonthly up/down
Industries We Serve
Teams Trained for the Work Your Customers Expect
The same script does not fit every business. Team training should reflect your terminology, customer questions, qualification criteria, systems, and escalation needs.
Service enquiries handled through to booked jobs.
Respond to service enquiries, qualify requests, schedule estimates, follow up with prospects, and update job or customer records.
Learn MoreLead response and admin for property teams.
Support lead response, viewing or meeting schedules, customer communication, database updates, and routine administration.
Learn MoreWhite-label calling behind every campaign.
Provide white-label calling, lead qualification, appointment setting, prospect research, and campaign updates.
Learn MoreUser support, onboarding, and follow-up workflows.
Support user enquiries, onboarding tasks, demo scheduling, CRM updates, and follow-up workflows.
Learn MoreOrder and post-purchase support that scales.
Help manage order questions, returns enquiries, email and chat queues, and post-purchase support.
Learn MoreClient intake and admin that frees billable time.
Assist with client intake, appointment coordination, document handling, CRM maintenance, and administrative work.
Learn MoreShipment updates, scheduling, and data entry.
Support shipment enquiries, status updates, scheduling, issue escalation, and data entry.
Learn More
Why Operix
An Outsourcing Company Should Make Work Easier to Manage
Operix is built around a practical standard: outsourced people should work within a clear process, understand what good performance looks like, and make it easier for your team to stay in control.
People Chosen for the Work
The skills needed for customer conversations differ from those needed for research or administration. Team roles should be defined before people are assigned.
Training Based on Your Process
A team needs to learn your systems, terminology, scripts, qualification rules, and handoffs before taking on the work.
Visibility Into Daily Delivery
Clear responsibilities, reporting, and regular reviews help you see what has been completed and where the process needs attention.
Capacity Without Another Department to Build
Add support around a defined function while Operix manages the offshore team. Your business retains direction over priorities and standards.
Security and Quality Assurance
Set the Rules Before the Work Starts
Access, quality standards, and escalation should be agreed as part of the operating plan. The right controls depend on the systems involved and the information the team handles.
Security
- Define which systems each role needs.
- Limit access to the tasks assigned.
- Agree on how credentials and files are handled.
- Set rules for storing and retaining client information.
- Establish a route for reporting access or data concerns.
- Review permissions when responsibilities change.
Quality Assurance
- Set standards for calls, messages, and task completion.
- Review work against the relevant process or script.
- Track agreed measures for the function.
- Check lead and appointment quality where applicable.
- Use feedback and coaching to address recurring errors.
- Escalate issues that need a client decision.
Example Engagements
What a Defined Outsourcing Process Can Look Like
These examples show how a team could be organised. They are not client case studies or claims of achieved results.
Example Engagement 01
Lead Response for a Home Services Business
Situation
Enquiries arrive while the internal team is focused on appointments and field work.
Team scope
An outsourced team responds to new enquiries, checks service requirements, schedules suitable estimates, and records the next step in the CRM.
Measures to agree
- Response time
- Contact rate
- Appointments scheduled
- Record accuracy
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FAQs
Questions to Ask Before Outsourcing a Process
The right setup depends on the work, the tools involved, and how much oversight your business wants to keep.
Testimonials
You Should Know What Your Outsourced Team Owns
A productive partnership starts with a defined scope and stays useful through regular review.
Every challenge presents an opportunity for growth. Learning never stops in a changing world. Each project teaches valuable lessons. Quality work requires attention to detail. Creative thinking opens new possibilities.
TechGlobal Ltd.
Insights
Useful Insight About BPO
Explore the decisions behind choosing a BPO company, defining the first process, and managing work across teams.
View All
Tell Us What Is Taking Too Much of Your Team's Time
Share the process, current workload, and systems involved. We will discuss whether a managed outsourced team is the right fit and what it would need to take on the work.